Terms and Conditions
Ordering Online
Fabrica has security measures in place to protect the loss, misuse and alteration of the information under our control. All orders are transmitted over secure Internet technology. All of your personal information excluding any credit or debit card information is stored in encrypted format at all times. More specifically, your credit or debit card information is only used by Fabrica until your transaction is completed - it is never stored on a server or saved in a database, online or off. Additionally, all user information is protected by a multi-layer firewall based security system.
Payment Options
We accept Visa, MasterCard, Visa Electron, Mastro and Paypal as forms of payment.
Can I order over the phone?
We understand that some of our customers may prefer to place their order by telephone. To do this, please call our sales line anytime between 11.00 and 3.00, Tuesday to Friday and between 11.00 and 3.00 Saturday, on 0121 373 7733. There is an out of hours answerphone service, please leave your name and contact number and we will call you on our return. Our friendly sales assistants will be able to help you. Please note: The quickest and more preferred way is to order online.
Confirmation of Orders
After placing your order we will send a confirmation email to your specified email address. If you do not receive your confirmation email, please check your “junk” mail folder. Once your order has been shipped you will receive a dispatch notification email confirming that your order is on its way.
Delivery Timescales:
Here at Fabrica we aim to send your items out to you on the same day that you place your order, providing the order is placed before 13.00 (Tuesday-Friday). We endeavor to stock all of the items on our website but from time to time items will go out of stock. If this happens with your order we will contact you and keep you updated on the progress of your order until it is dispatched.
UK Delivery: we aim to deliver your order within 7 days.
Please note: For goods sent on next day delivery we use Royal Mail Special Delivery, please be aware that your postman will require a signature on delivery of your package. If you are not in at the time of delivery, your postman will leave a delivery card notifying you of the attempted delivery. You will be able to collect your package from your local sorting office or arrange an alternative delivery with Royal Mail directly. If after 5 days you have not claimed your goods they will be returned to us. In order to have your goods redelivered you will be required to make further payment for your postage in accordance with the above tariffs. Unfortunately, we cannot be held responsible if you are not in for delivery or fail to rearrange a delivery date with Royal Mail and will be unable to refund any of our postage costs.
Method of delivery
All our items are sent through Royal Mail.
Returns
We are confident that you will be happy with your order from Fabrica. If for any reason you wish to return an item we have a returns policy in place:
The first thing to do is contact us via email or by phone with your order number.
In the case of any items not meeting the purchaser's requirements, if a return is agreed, all items must be sent back to us in accordance with our policy on Refunds and Exchanges
Once your refund has been agreed take your parcel to your local Post Office for return and ensure you retain your proof of postage.
Once we receive your items back we will then be in touch to confirm your refund/exchange has been actioned.
Please note this is a UK only service.
Refunds and Exchanges
If you decide that your item does not quite meet your requirements we will be happy to provide a refund or an exchange, providing the item is in original condition. Simply return the goods to us in the condition they were sent, along with original packaging, copy of the original invoice and a covering note explaining which product you require in exchange. If you require any advice with regards to which of our products will be suitable for your requirements, please call our sales team. No returns will be accepted after 14 days of receipt from the purchaser.
When returning goods for refund or exchange please ensure that you retain your proof of postage. Unfortunately, we cannot be held responsible for goods that are damaged or lost in the post.
All of our fabrics are cut to each customer's specifications as part of a bespoke ordering service, therefore we cannot accept returns or exchanges on any of these particular items. (Please see below for further details)
Any bespoke goods that have been cut, washed or processed by the purchaser will be deemed to have been accepted by the purchaser, so therefore under no circumstances can a refund or exchange be offered.
Privacy Policy
At Fabrica we are committed to protecting your privacy. You can visit our website without giving any personal information. However, in order to place an order it is necessary to ask for personal information such as your name, address, e-mail address and credit / debit card details. We may use this information to respond to your requests, queries and comments or to contact you via e-mail or mail to inform you of any new products or services we may offer.
We assure you that we will NOT allow any third party access or use of this information without your permission unless this is necessary to fulfill and provide you with the service you require from us.
We assure you that all appropriate security measures, imposed by relevant legislation, have been taken. We promise to protect your information from unauthorized access and any improper use..
We maintain the right to change modify or withdraw access to this site or the content of these pages at any time.